Deal Hub Refunds Policy
Thank you for shopping at Deal Hub!
Eligibility for Refunds and Exchanges
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Your item must be in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Only regular priced items may be refunded, sale items cannot be refunded.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Cancellation works differently for different types of orders:
- Paid locally made custom gifts & local stock (South Africa)
- For Personalized / Custom Products, we accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.
- Paid local or overseas order (pre-order item)
- For all the imported products you cannot cancel your order after 3 days (72 hours). After 3 days (72 hours) the processing of your order will proceed.
- You cannot cancel your order, as it will be processed and ready to depart.
- Out of stock products (Sold out).
- In cases of an over-booked / oversold product, we will notify you. We will negotiate a cancellation, refund, or pre-order.
If you wish to cancel an order, make sure that these conditions are met.
Refunds will be processed through the same payment used to make the payment. For example, if you paid though Payfast, your refund will also be through Payfast.
Refunds are processed, and may take between 7 to 10 business days to reflect.
To return the order please send an email to support@deal-hub.co.za
call us on: 0108246750
Address: Constantia view office estate Block no 2. 2 Hogsback Avenue Quellerina, Constantia Kloof, 1709