Returns and Refunds

  1. Detailed description of goods and/or services

We Build Property (Pty)Ltd t/a Deal Hub is a business in the E commerce industry that offers products for sale online.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 14 working days and delivery confirmed by way of tracking number and tracking link information sent to the client via email confirmation.

  1. Export restriction (Optional)

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by We Build Property (Pty) Ltd t/a Deal Hub is subject to availability. In cases of unavailability, We Build Property (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% transactions fee.

If your product arrives damaged or is not working, the product will be collected by us, and a replacement will be arranged as soon as we receive the defective product. A defective item does not entitle you to a refund but rather a replacement.

 

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

Only items with the above requirement submitted shall be collected and a replacement arranged.

Return incorrect item received 

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

 

  • Photos or a video of the incorrect item;
  • Photos or a video showing the problem occurred with this product;

 

If you receive an incorrect item, please let us know and the correct item will be sent.

Return unsatisfactory products 

If you are not satisfied with your purchase, you have the responsibility to return the item to our Supplier in China, we will provide support in that regard. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

Warranty period is 60 Days.

Please note that personal products cannot be returned.

If you have any questions please contact us on info@deal-hub.co.za